If on arrival, the product shows defects caused by transport, that item can be exchanged upon request. It is considered a defect if the flowers are torn or damaged and it needs repairs. Partial flattening of flowers is not flaw, so the product will not be replaced in this case.
If you need a return or exchange, please send us an email with a photo of the item and your request. We will decide if the item needs repairs or if it will be replaced.
If there is enough time until the event, the product will be replaced and the initial item must be sent back to us within 14 days.
The product is eligible for return or exchange only when the defects are reported within 7 days of delivery.